Refund policy

Return & Refund Policy

Last Updated: June 2026

1. Overview

At Bee's Treasure House, every item is handmade and carefully packed with love. We strive to ensure that you are delighted with your purchase. If for any reason you are not completely satisfied, we accept returns under the conditions outlined below.

2. Return Window

You may request a return within 3 days of receiving your order.

Once we receive and inspect the returned item, we will process your refund, replacement, or store credit, as applicable.

3. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, including any accessories or inserts.

  • Proof of purchase or order number must be provided.

  • Return requests must be initiated within 7 days of delivery.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.

  • Gift hampers containing edible or perishable items.

  • Used products.

  • Items returned without original packaging.

  • Products with missing parts or accessories.

  • Sale or clearance items, unless received damaged.

5. Return Shipping

Customers are responsible for return shipping charges unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Bee's Treasure House is not responsible for items lost during return transit.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7-10 business days and credited to the original payment method.

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges & Store Credit

Customers may opt for:

  • Store credit for future purchases.

  • Replacement of defective or damaged items, subject to availability.

  • Exchange for another product of equal value.

8. How to Initiate a Return

To request a return, please contact us with:

  • Your order number.

  • Reason for return. (See below)

  • Photos and/or videos
    Email: beestreasurehouse@gmail.com 

Once your request is approved, we will provide return instructions.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Important:

An uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory for any claim regarding damage, missing items, incorrect products, or refund requests.

Claims made without a clear unboxing video may not be eligible for a refund or replacement.

Upon verification, we will provide a replacement, store credit, or refund at no additional cost.

10. Order Cancellation

Orders may be cancelled within 6 hours of placement. Once an order has been processed or shipped, cancellation requests cannot be accommodated.

11. Policy Updates

Bee's Treasure House reserves the right to modify this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated revision date.

Need Help?

For any questions regarding returns or refunds, please contact us
Email: beestreasurehouse@gmail.com